#89 by installs
Joinchat – Enhanced “click to chat”
The most installed WordPress plugin for WhatsApp: a customizable floating button that turns your visitors into chats, leads and sales.
- Installs
- 700,000+
- Rating
- 4.7 (189)
- Updated
- 18 days ago
Facebook Chat Plugin – Live Chat Plugin for WordPress
The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.
- Active installs
- 70,000+
- #592 of 1,000
- Downloads, all time
- 1.8M
- 1,762,584
- Downloads, 30 days
- 1.8K
- 477 in the last 7
- Rating
- 3.5 / 5
- 302 reviews
- Last updated
- 4 years ago
- Jul 5, 2022
- Version
- 2.5
- 12 releases
Upkeep and compatibility
| Last updated | July 5, 2022Not updated for over a year |
|---|---|
| Tested up to | WordPress 5.9.20Older than WordPress 7.1.4, the current release |
| Needs WordPress | 3.9 or newer |
| Needs PHP | 5.2.4 or newer |
| First published | September 26, 2018 |
| Support, last two months | No threads opened |
Reviews
3.5 / 5 from 302 reviews
| 5 stars | 162 |
|---|---|
| 4 stars | 23 |
| 3 stars | 17 |
| 2 stars | 18 |
| 1 star | 82 |
Downloads, last 30 days
What the author says it does
Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.
Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.
Key features:
- Website visitors can message you while browsing your site.
- Set up auto-replies and answers to common questions to serve customers when you’re not available.
- Continue the conversation with customers on Messenger even after they leave your website.
- Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.
- Messenger’s familiar interface builds trust.
- No need to switch between apps to answer questions you get on the website.
The opening of the plugin's own description. The full text, installation notes and changelog are on its WordPress.org page.
Questions the author answers
What do I need to set up the Chat Plugin on my website?
You will need to be an administrator of a Facebook Page and be logged into Facebook.
If you don’t have one, you can create a business Page in minutes.
Will website visitors need a Facebook account to contact me?
No, they can message you as a guest user.
If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website.
What will website visitors see when I’m not online?
Serve customers when you’re not available by setting up auto-replies and answers to common questions.
We recommend setting response times so customers can know when they will receive a response.
For auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links.
Can I chat to multiple customers at the same time?
Yes, all messages will be shown in your Business Page Inbox.
I don’t want the chat window to show up on every page. Can I choose where it displays?
- Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard.
- You should see a tab that says Setup status, where you can select to display the chat window on custom pages.
- Select the pages or posts where you want to display the chat window.
Can I change the appearance of the chat window?
Yes! You can customize the color, greeting message, button display, alignment, etc. You can also set your desired language and turn guest mode on or off.
Most customizations (theme color, greeting, language, guest mode, alignment and automatically expand) can be set directly via the plugin setup tool: Facebook page settings –> Messaging –> Add Messenger to your website –> Get Started.
Latest changelog entry
- Added an admin notice for any service outages or important status updates.
- Added a link to configure availability and automated responses in Meta Business Suite.
Screenshots
Facebook Chat Plugin on your website 
Facebook Chat Plugin on mobile view 
Starting a conversation via the Chat Plugin 
Facebook Chat Plugin settings page on first installation
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Where this page's numbers come from
Read from the WordPress.org plugin API on , when WordPress 7.1.4 was the current release. WordPress.org rounds active installs into buckets. These are the directory's figures, not my verdict, and I haven't tested this plugin.